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Working Overtime

“Security is obviously a big concern for us,” admits Ben McDougall, director of managed services at Greystone, a managed service provider overseeing small- to medium-sized businesses, based in Manchester in the UK. “Being an MSP, we know we’re a prime target for cybercriminals and for ransomware gangs especially. We take it very seriously.”

While the Greystone team had always prioritized sourcing and implementing the highest performing security product line-up, there was, as ever, room for improvement.

“About a year ago, we were reviewing our security internally, as well as the stack that we push out to our customers, and we felt we were lacking, particularly in our 24/7 coverage,” considers McDougall. “There were other products out there that we looked at, but we felt that Ģ��TV bridged the gap between traditional endpoint detection response and a fully managed security operations center (SOC). In terms of the solution and the price point, it was perfect for us and our customers.”

The around-the-clock SOC was a particular draw to Ģ��TV for Greystone.

“We have quite a small team,” McDougall reasons. “We don’t have enough to, say, cover a full 24/7 SOC or serve as a fleet of trained security analysts. In this sense, Ģ��TV feels like an extension of our team. We know we’ve got consistent, expert eyes on both Greystone operations and our clients’ systems.

“Without Ģ��TV, we’d be back to where we were a year or so ago, lacking that constant cover. Cybercriminals never rest, striking on bank holidays, weekends, or the festive season. Having Ģ��TV helps me sleep at night, knowing our clients are protected.”

This never-ending battle for unwavering protection is all too common in the MSP sphere.

“You’ve got to ask yourself: do you have experts on hand at the drop of a hat?” McDougall challenges. “Do you have people that can triage? And, if an incident occurs in the middle of the night, do you have a team that can take instant remediative action or isolate endpoints? A lot of MSPs have these glaring gaps in their security stack. But for us, that’s a gap that Ģ��TV fills.”

Power to the People

The human element is what allowed Ģ��TV to really stand out from the competition for Greystone.

“We considered other security products, all the way up to a fully outsourced security operations team (which can be prohibitively expensive, particularly for the smaller businesses we service), but they didn’t quite cover the full range like Ģ��TV did,” says McDougall. “It had everything – endpoint detection response, managed detection response, and security awareness training too.

“What I like most about Ģ��TV is that the team gives back to the community. For quite a while before we were a partner, I was always seeing Ģ��TV popping up on social media with loads of useful information and security advice. That’s what really led me to the brand: what they give back, as well what they give to us as a partner.”

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