ĢTV

Containing Crypto

ĢTV Helps East Coast Metal Distributors Quash an Encryption Virus

Threat Encountered
Crypto Virus
Threat Encountered
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East Coast Metal Distributors

William Garner is the Vice President of IT at East Coast Metal Distributors, a wholesale distributor for the HVAC industry. Driven by the company’s strong dedication to cybersecurity, William is responsible for ensuring both his team and the company’s IT systems are up to date on the latest trends and protected against today’s determined cybercriminals.


To augment their in-house capabilities, East Coast’s IT team works with Logically, a provider of outsourced IT services. William’s team continuously looks for new ways to improve their ability to detect and respond to threats. When Logically introduced them to ĢTV, a managed detection and response platform that can find and stop hackers that are hiding in plain sight, it seemed to be a perfect fit.


“We were focused on creating and layering our security barriers; we never stopped to think about what happens when those preventive tools fall short,” explains William. “The concept of intrusion detection on the endpoint and catching the threats that will slip through is so unique—that’s why I see ĢTV not only as a complement to our outer layers but as a true innovation.”


With a simple and non-intrusive installation, ĢTV was deployed on East Coast’s systems—and right in the nick of time.

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Stopping an Encryption in Its Tracks

It all started with an alert that a server had run out of hard drive space. After looking into it, William discovered that a crypto virus had made its way onto the server and was actively

spreading across the environment. As his team raised the alarm, he called upon Logically—who then contacted the ĢTV team—for help and the three teams immediately sprang into action.

Dealing with a crypto virus is a different kind of monster. Encryption can spread quickly and once it has started, there’s no way to undo it. William and his team’s focus turned to containing the spread and identifying which systems had been hit. As they started shutting down the affected systems, the team was able to quarantine the encryption to just 10 servers. But once the spread had stopped and services were restored, that’s when the questions started.

“We were trying to figure out the scope of what just happened. How badly did we get compromised and how did the crypto virus get in?” William recalls. “We wouldn’t have had those answers if it weren’t for ĢTV. They jumped in with Logically to help us build a chain of events showing how the virus entered our system and how it traversed through our network.”

Thanks to the trio’s quick work, William was able to trace back the virus’s path, address the point of entry and start a recovery plan for the infected servers. “With ĢTV’ help, I knew exactly where the encryption started, where it ended and was certain it had been contained. That peace of mind was invaluable,” he adds.

The Sign of a Strong Partnership

William is thankful to have ĢTV as a source of technical knowledge and support for both him and his team—especially during the difficult moments.

“Anyone can be a good partner when things are going well. But when everything is on fire and an encryption is running rampant within your environment, and yet you feel confident your partners will see you through this—that’s the sign of a great partner,” states William. “It’s a testament to the training and education ĢTV gives its partners like Logically, and that

results in smooth and coordinated assistance when it matters most.”



East Coast Metal Distributors
Contact
East Coast Metal Distributors
Location
Durham, North Carolina, United States
About

opened its doors to the public in 1954. From one office in Durham, North Carolina to 48 branches, we are continuously expanding throughout the Southeast and
Midwest. East Coast Metal Distributors was acquired by Watsco in 2004 and is now one of it’s five subsidiaries. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R distribution industry.
East Coast Metal Distributors proudly deliver Amana, Goodman, Daikin, and Gree HVAC equipment. Their service centers offer the best tools of the trade. We also provide the duct, parts,
sheet metal, and supplies you need to complete your projects on time.
With over 400 employees working daily, East Coast Metal Distributors has multiple locations to support your business and success. We deliver the products and technical expertise to
solve even the most unique HVAC challenges.

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